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    Contact Research Service

    Support regarding Denmark's Data Portal and Research projects

    Phone: +45 39 17 31 30 // E-mail forskningsservice@dst.dk

    If you have questions about user agreements or affiliation agreements, password etc. you can contact Research Service’s call center on all weekdays.

    Mails are replied to within 2 weekdays, whereas the phones are open on Monday from 13:00-15:00 and Tuesday to Friday from 10:00 to 12:00 am.

    If you have inquiries regarding physical tokens please contact les@dst.dk.

    Our call center offers support regarding e.g. the process for ordering data, navigation in Denmark’s Data Portal and user creation. Please note that we do not forward calls to specific employees.

    If you need assistance regarding technical errors in Denmark’s Data Portal, you may send an email to ddvsupport@dst.dk. Please note that due to the summer holidays, support cases will not be processed during week 30.

    Telephone meeting: Please send an e-mail with your inquiry to the project responsible employee at Statistics Denmark (please specify project number, your inquiry, possible timeslots for a meeting and a phone number at which we can reach you). Please note that a telephone meeting may be associated with costs if the meeting does not concern a specific order.

    IT-support

    Phone: 39 17 38 00 // E-mail servicedesk@dst.dk

    If you need help with logon, servers or other IT issues, please contact our IT-department.

    IT can be contacted Monday-Thursday at 8:30-16:00 and Friday on 8:30-15:30.

     

    Processing time in Research Service

    In Research Service, we will process your inquiry as quickly as possible. We handle all inquiries in the order we receive them.

    The existing delivery times present the following picture:

    • From your initial inquiry to the delivery of data, it takes approximately 8 weeks on average, while 50% of tasks are delivered within about 4 weeks.
    • On average, it takes about 3 weeks from contract approval/price confirmation to delivery.

    The recently extended waiting time is due to our transition from measuring waiting time in business days to now measuring it in real-time. We now include all days from contact to delivery in our calculations. This new calculation of waiting time includes weekends and holidays, which hopefully makes it more transparent for you to see how many days you actually have to wait.